Refund policy
Refund Policy
Last updated: May 17, 2026
Your Purchase Is Protected
At Lash Mastery Academy, we want you to feel completely confident when investing in your future. Lash Mastery: Zero to Pro is the result of years of real industry experience, and we genuinely believe in the value it delivers — which is why we back every purchase with a 7-day risk-free guarantee for qualifying circumstances.
Our 7-Day Risk-Free Guarantee
Because Lash Mastery: Zero to Pro is a digital product delivered instantly upon purchase, refunds are issued in specific circumstances where the buyer was unable to properly receive or access the product. This protects both our students and the integrity of our educational content.
You may request a refund within 7 days of your purchase if any of the following applies:
✓ You never received your download link — whether due to email delivery failure, spam filtering, or a technical issue on our end.
✓ The ebook file is corrupted or won't open — and our support team is unable to resolve the issue after troubleshooting with you.
✓ You were charged twice for the same order — duplicate transactions are refunded immediately upon verification.
✓ The purchase was made by accident — for example, a duplicate click at checkout, an unauthorized purchase by a minor on your device, or a clear payment error reported within 24 hours of purchase.
What's Not Eligible for a Refund
Because the ebook is delivered digitally and its full contents are accessible the moment your order is placed, refunds cannot be issued for the following reasons:
- "I changed my mind" or "It's not for me" after accessing the content
- "I already know this material" or "I expected something different"
- "I no longer have time to read it" or "My circumstances changed"
- Requests made after the 7-day window has expired
- Any request where the ebook has been downloaded, shared, redistributed, or screenshotted in part or in full
- Chargebacks initiated without first contacting our support team
We dedicate significant time, expertise, and resources into creating each chapter of this ebook. By purchasing, you acknowledge that Lash Mastery: Zero to Pro is a final-sale digital product outside of the qualifying conditions listed above.
How to Request a Refund
If your situation falls within our refund criteria, please email us at support@lashmasteryacademy.com within 7 days of your purchase and include:
- Your full name
- The email address used at checkout
- Your order number
- A clear explanation of the issue
Our team will review your request and respond within 1–2 business days. Approved refunds are processed within 5–10 business days to your original payment method.
For technical issues, please give us a chance to resolve them first — most download or file problems can be fixed within minutes, and we'd love to make sure you actually get the ebook you came for.
Why This Policy Exists
We've kept our refund terms clear and specific so we can continue offering Lash Mastery: Zero to Pro at a price that's accessible to aspiring lash artists everywhere. Open-ended refund policies on digital products lead to abuse, which forces brands to either raise prices or lower content quality. We refuse to do either.
Instead, we've built a product we're confident in — and a guarantee that protects you against the situations that actually warrant one.
Contact Us
Lash Mastery Academy Email: support@lashmasteryacademy.com Website: lashmasteryacademy.com
We're here to help. If anything goes wrong with your purchase, reach out and we'll make it right.
Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date.